Loving Family Dental is committed to continuous, patient-oriented excellence and quality improvement. We believe in developing and continually improving a strong team culture and a team-centered work environment that benefits all team members and patients. Because of our commitment to our patients, all positions within Loving Family Dental require that the team member arrive promptly on time; however, they also require that the team member be flexible in leaving to accommodate occasional delays in the daily patient schedule, staff meetings, and other responsibilities deemed necessary.

The Back Office Assistant should reflect professionalism and be a role model of quality and appearance. This person is also patient service and team-oriented. She/He constantly strives to improve in all areas. This candidate should also be Arizona Radiation certified.

Responsibilities

• Appointments and Daily Schedule
  • Keep the Front Office informed of Back Office appointment changes
  • Actively monitor and communicate with hygienists and assistants to determine
    • If their room is ready for patients to be seated directly in the treatment room upon their arrival
    • For patients on the doctor's schedule, check with the assistants to identify which room they want their next patient to be seated
• Administrative responsibilities
  • Participate in the Morning Huddle and Team meetings
  • Assist the front office during downtime
  • Any other task as assigned
• Clinical responsibilities
  • Takes quality radiographs
  • Comply with OSHA and use universal precautions at all times. Shares in the implementation of all safety, sterilization, and infection control requirements
  • Monitors Central sterilization and sterilizes all dental equipment and instruments in a timely fashion
  • Help maintain dental equipment per manufacturer's recommendations
  • Properly dispose of all biohazardous material
  • Help as needed to properly clean treatment rooms as needed, transporting dirty instruments to the sterilization area for processing
  • Provide customer service support to patients by escorting them to and from the treatment room as needed
  • Prepare hygiene rooms including, but not limited to, set-up, decontamination, sterilization of all instruments, cleaning handpieces, and restocking supplies
  • Assist the hygienist with new patient charting and routine periodontal charting
  • Help dental assistants, doctors, and front desk staff when necessary
  • Restock treatment rooms as needed
  • Any other task as assigned
• Patient Satisfaction
  • Greet and seat patients in a timely manner
  • Provide comfortable treatment procedures
  • Ability to create a positive rapport with each patient
  • Have good communication skills. Speaks clearly and distinctly with patients, doctors, and other team members
  • Ability to stay on time. Plans beyond the immediate requirements of the task at hand. Has the ability to anticipate what needs to happen next
• Learning responsibilities
  • Education courses on infection control
  • Start learning dental terminology and instruments
  • Patient/customer communication protocol
  • Central sterilization and treatment room sanitation protocol

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