Loving Family Dental is committed to continuous and patient-oriented excellence and quality improvement. We believe in developing and continually improving a strong team culture with a team-centered work environment that benefits all team members and patients. Because of our commitment to our patients, all positions within Loving Family Dental require that the team member arrive promptly on time; however, it also requires that the team member be flexible in leaving to accommodate occasional delays in the daily patient schedule, staff meetings, and other responsibilities deemed necessary.

The Treatment Coordinator/Appointment Coordinator II should reflect professionalism and be a role model of quality and appearance. This person is also patient, service-oriented, and team-oriented. She/He constantly strives to improve in all areas.

Schedule

• Full-time

Benefits

• Competitive pay based on experience
• Medical, dental, vision, and life insurance
• Generous PTO and paid holidays
• Traditional and Roth 401(k) options
• Referral Bonus Program
• Free CE courses

Qualifications

• 2+ years of dental front office experience is highly preferred
• Familiarity with Dentrix is a plus

Responsibilities

• Appointments and Daily Schedule
  • Assist ACI in keeping the schedule full for hygienists and dentists using Perfect Day Scheduling
    • Schedule referral appointments to specialists if possible
    • Maximize each provider’s time by managing the production schedule (doctor & hygiene)
    • Meet or exceed the daily goals set for each of the providers (doctor & hygiene)
    • Set the next appointment before each patient leaves; each patient should be pre-appointed prior to leaving the practice
• Financial Responsibilities
  • Collect payment for services rendered before the patient leaves the practice
  • Close out the day and run reconciliation reports
    • Payment types are appropriately used, properly entered, and reconciled
    • Payments prepared with a deposit slip for deposit the next day
    • Credit card batch reconciled the following morning; a copy is made for bookkeeping
    • Daysheet, Dentrix deposit slip, EOBs, and credit card slips combined and filed
  • Insurance
    • Understand the missing tooth clause and other insurance terminology
    • Send e-claims for all claims not requiring necessary attachments
    • Utilize unsent insurance and procedures not attached to insurance reports to ensure that all claims have been attached each day
  • Review unscheduled appointments
• Administrative responsibilities
  • Check insurance benefits, update Family Files as needed, and provide treatment plan estimates on the treatment diagnosed
  • Help to train new front office team members, answer questions as needed
  • Answer phones promptly (Appointment Coordinator I is the first person responsible for answering the phone, then Appointment Coordinator II if ACI is on the phone or checking in a patient)
    • Check voicemail and return patients' calls if ACI is not available
  • Manage Family Files
    • Separating files in case of divorce, death, change in custody, etc
  • Phone skills
    • Take messages appropriately and accurately
    • Communicate clearly over the phone with patients and make appointments appropriately
    • Answer questions
    • Handle difficult patients well
    • Comply with HIPAA
    • Screen calls from vendors
  • Call cooperating dentists to arrange coverage when the doctors are out of town
  • In order of preference: Dr. Dana Weinreich, Dr. Kevin Rauter
  • Review incoming correspondence from email and update the patient’s chart, document center, and radiographs if applicable
    • Once correspondence is successfully updated in the patient’s file, send an email to Unfiled documents by using the “Send to Dentrix Document” printer
  • Referrals
    • Email radiographs/referrals to appropriate offices
  • Any other task as assigned

INDHRTC01