Collins Dental is a fast-paced, forward-thinking, state-of-the-art dental office seeking an Appointment Scheduler to serve our growing office in Winter Springs, FL! We provide all phases of family, cosmetic, and implant dentistry.

Appointment Schedulers are responsible for handling calls from new and existing patients regarding a variety of requests, including scheduling patients. Using their SUPERIOR customer service skills, these professionals address issues, provide support, and offer information as needed to keep patients satisfied and retain excellent patient relationships! Customer service and dental experience are preferred but not required. Strong phone and verbal communication skills are a must!

Competitive hourly rate, performance-based bonus, medical coverage, dental coverage, 401(k), and uniforms are just a few of the benefits.

Are you committed to excellent customer service, enthusiastic about learning, hardworking, and have superior phone skills? If so, please submit a resume, salary history, and a letter stating why you are the perfect candidate to hire!

Schedule

• Full-time
• Monday - Thursday, 8:00 AM - 5:00 PM
• Friday, 8:00 AM - 3:00 PM

Responsibilities

• Manage large amounts of inbound and outbound calls in a timely manner
• Answer inquiries by clarifying desired patient needs and information, researching, locating, and providing a solution, implementing solutions, and escalating any unresolved issues
• Follow communication “scripts” when handling different calls
• Seize the opportunity to “close” the call
• Build sustainable relationships by engaging patients and going the extra mile
• Keep records of call conversations in a comprehensible way
• Continue to update job knowledge by participating in team meetings and education opportunities
• Meet personal and team qualitative and quantitative targets

Requirements

• Strong phone and verbal communication skills, along with active listening
• Previous experience in a customer support role
• Ability to multitask, set priorities, problem solve, and manage time effectively
• Relationship builder
• High School Diploma

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