MB2 Dental is excited to announce an opening for a Regional Manager based in the Northeast region of the US! As a valued member of our growing team, you’ll play a key role in supporting and driving the success of our affiliated dental practices across the Northeast region. This position offers the unique chance to work in a dynamic, fast-paced environment where leadership, strategic thinking, and a passion for operational excellence are highly valued.

MB2 offers team members a competitive compensation package that includes health insurance options, a performance-based bonus structure, PTO, and a 401k plan. Think you're the best fit? Submit your resume today!

*Must be able to travel across the Northeast to be considered for this role. *

Responsibilities

• Model outstanding patient service, written, verbal, and other communication skills.
• Identify team member strengths and areas of opportunity as it relates to patient skills.
• Train, coach, and mentor team members to optimal patient service levels.
• Onboard all team members to seamlessly integrate into the dynamic practice environment while continuing to meet the patient and business needs.
• Train operations team members to perform duties in a timely and accurate manner while auditing work to confirm quality and provide additional training as needed.
• Partner with the human resources department for coaching and guidance regarding personnel management, including performance reviews, performance improvement plans, and performance warnings.
• Attend meetings, training courses, and other learning and development opportunities as made available and/or required.
• Partner with the dentist and regional operations leadership to make operational decisions that benefit the dental practice. Understand, analyze, and action plan key performance metrics to successfully lead and grow the business.
• Hold team accountable to regular and timely required workplace diversity, HIPAA, and OSHA training requirements.
• Review operating performance results and take immediate steps to implement course corrective activity as needed.

Qualifications

• Must have 2+ years of multi-office management experience.
• High School diploma or GED required, 4-year bachelor's preferred, or equivalent of management experience in the dental field.
• Sales and Customer Service experience is a plus.
• Ability and willingness to multi-task, delegate, and hold others accountable.
• Computer literacy and typing proficiency.
• Knowledge of dental insurance and billing.