Oliver Family Orthodontics is seeking a Front Office Assistant to join our team and be the face of our established practice! We take pride in providing exceptional dental care in a warm, stress-free environment, ensuring optimal comfort and positive patient experiences. The best individual for this role is a strong communicator and has a patient-focused mindset. If this sounds like you, we want to hear from you!

Schedule

• Full-time
• Monday through Friday

Benefits and Perks

• Medical, dental, vision, and life insurance
• Short and long-term disability
• PTO and paid holidays
• 401(k) options

Responsibilities

• Greet and welcome guests as soon as they arrive at the office
• Answer, screen, and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms, and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort, and distribute daily mail/deliveries
• Perform other clerical receptionist duties such as filing, photocopying, transcribing, and faxing
• Verify Insurances

Qualifications

• 2+ years of proven work experience as a Receptionist, Front Office Representative, or similar role
• Prior RDA is a plus
• Knowledge of Ortho Trac software is a plus
• Proficiency in Microsoft Office
• High school diploma
• Hands-on experience with office equipment (e.g., fax machines and printers)
• Familiarity with dental terminology, familiarity with dental office procedures, office procedures, and HIPAA regulations is often required or preferred
• Customer service attitude
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks

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