Oakmont Family Dental is seeking a Lead Front Office Assistant to join our thriving dental practice in Eugene, Oregon. This full-time position offers an excellent opportunity for an experienced dental professional with leadership skills to guide a dynamic front office team while ensuring an exceptional patient experience. If you’re a motivated, organized professional who thrives in a fast-paced dental environment and enjoys leading a team, we’d love to hear from you!

Position Details

• Schedule: Full-Time, Monday–Thursday

• Office Hours: 7:00 AM – 7:00 PM

• Compensation: $28–$33/hour + monthly bonus

• Benefits: Medical, dental, 401(k), paid holidays, and gym membership

• Experience Required: Previous dental and management experience preferred

• Recent Graduates: Encouraged to apply

Key Responsibilities

• Lead and manage the front desk team while actively participating in daily front office operations

• Develop, implement, and enforce office policies and procedures to ensure efficiency and maintain patient satisfaction

• Coordinate front office meetings and participate in leadership and team events

• Train new front office staff and provide ongoing support and guidance

• Oversee scheduling, approve time-off requests, and ensure staff proficiency in Open Dental

• Perform daily operational tasks, including opening/closing procedures, patient check-in and check-out, and payment collection

• Accurately create and review treatment plans, verify insurance benefits, and schedule appointments with proper documentation

• Maintain organized route slips and ensure all procedures are correctly attached to the appropriate providers

• Handle phone calls professionally using the 5-Star Method, and maintain accurate communication logs

• Assist in creating and managing New Patient blocks to meet office production goals

Job Requirements

• Punctuality and readiness to work at all scheduled times

• Maintaining a professional appearance and adhering to office dress standards

• Focus and engagement while on duty - no cell phone use at the front desk

• Strong teamwork skills across all departments

Success Factors

• Maintain strict confidentiality in compliance with HIPAA standards.

• Adhere to OSHA safety protocols and office policies.

• Display professionalism, positivity, and a helpful attitude at all times.

• Be flexible and willing to assist in other areas of the office when needed.

• Demonstrate excellent communication, active listening, and problem-solving skills.

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