Overview

Randolph & Associates Family Dentistry is looking for a Dental Billing and Collection Specialist to join our dedicated team of professionals! Our state-of-the-art office is dedicated to delivering exceptional dental care and exceptional customer service. The best candidate for this role is dependable, willing to learn, and thrives in a supportive team environment where everyone's contribution is valued. If this sounds like you, submit your application today!

Job Summary

The Dental Billing and Collection Specialist's responsibilities include reviewing and scheduling the issuance of invoices, as well as submitting insurance claims for dental procedures. The specialist should also be able to liaise with insurance providers and patients regarding coverage and to resolve disputes about rejected claims. The specialist will review treatment plans with patients, set up patient payment plans, and follow up on past due patient accounts, including coordinating with third-party collection agencies. To be successful as a dental biller, you should possess a thorough understanding of the dental billing process. The ideal candidate will have a calm, reassuring, and friendly demeanor, as well as the ability to multitask effectively in a fast-paced atmosphere.

Compensation: Starting at $23 per hour, based on experience

Schedule

• Full-time
• Monday through Thursday

Benefits & Perks

• Medical, dental, vision, and life insurance
• PTO and paid holidays
• 401(k) options
• Occasional team lunches and office trips

Duties

• Reviewing and scheduling the issue of invoices to patients
• Creating payment plans in consultation with dental staff and patients
• Processing patient payments
• Thorough understanding of dental insurances and coverages, and liaising with dental insurance providers to ascertain patients' benefits
• Preparing and submitting claims for payment by dental insurance, reviewing outstanding claims, making corrections, resubmitting claims, and sending appeals
• Preparing and submitting preauthorizations and informing patients of any co-payments or shortfalls in coverage by their dental insurance
• Reviewing accounts receivable aging, including contacting patients on past due accounts and coordinating with our third-party collections agency
• Updating patients' personal and dental insurance details, as needed
• Ensuring that patient information remains confidential
• Working as the backup to the front desk, as needed

Qualifications

• Prior experience in dental billing and claims is required (2+ years)
• Familiarity with CDT dental codes, Microsoft Excel, and Word is required
• Excellent organizational skills and attention to detail
• Outstanding written and verbal communication skills
• Top-notch interpersonal skills with a commitment to excellent customer service
• Capacity to work with sensitive patient information while maintaining confidentiality
• Basic understanding and knowledge of HIPAA privacy rules

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