• Assist Partner Support Managers by supporting UCR Reviews and Payer Reviews.
• Support Partner discussions via data gathering, interpretation, and presentation in informative ways.
• Critically review data sets for accuracy to ensure a valid basis for decision-making.
• Provide general administrative support, such as monitoring and delegation of the Payer Strategy inbox, De Novo launch process, and PDF to Excel conversions.
• Partner with internal departments, such as Revenue Cycle and Credentialing, to research and resolve Payer-related issues.
• Collect and investigate EOBs when offices encounter payment obstacles or similar challenges.
• Coordinate patient grievance resolution, as needed.
• Perform other related duties, as assigned.

COMPETENCIES AND SKILLS

• Analytical Skills
  • Ability to manipulate, interpret, and investigate data sets. Able to turn data into information.
  • Basic understanding of statistics.
  • Can think critically/strategically and draw evidence-based conclusions with recommendations.
  • Able to project revenue lift and conduct profitability analysis.
• Relationship Management Skills
  • Customer Service: strong customer service orientation and skill set.
  • Teamwork: team perspective, placing the needs of the team and the company first.
  • Ability to interact effectively with senior management in a cross-functional manner.
• Communication Skills
  • Language: able to read, write, and speak English fluently.
  • Oral: speaks clearly and persuasively, effectively presenting information and responding to questions.
  • Written: writes professional business correspondence; presents numerical data effectively.
  • Presentation: effective presentation skills with the ability to present to small groups of people.
• Organizational Skills
  • Time Management: ability to multitask and prioritize workload in a fast-paced environment.
  • Administrative Skills: meticulous; pays close attention to accuracy.
  • Self-Management: takes initiative and is self-motivated to improve processes and outcomes.
  • Productive in a remote environment under minimal supervision.
  • Strong follow-up skills.
• Computer Skills
  • Computer literate.
  • Familiarity with navigating dental insurance portals.
  • Software: working knowledge of Microsoft Office, including Outlook, Word, and Adobe.
  • Software: advanced knowledge of Microsoft Excel, including the ability to create, manipulate, analyze, and interpret spreadsheets.
  • Working knowledge of the Internet, Internet browsers, and search engines.

EDUCATION AND EXPERIENCE

• Associate degree desired.
• Dental industry experience preferred.
• Two to five years of experience in dental office management and/or dental plan administration is desirable.
• Experience in dental billing and credentialing is desirable.
• Equivalent combination of education and experience.

TRAVEL REQUIREMENTS

• Limited travel – 5-10% of the time.
• Minimal overnight travel required.

MB2 Dental Solutions, LLC is an equal opportunity employer.

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