About the Role

Palms Dental Care, PLLC, is seeking a friendly, organized, and detail-oriented Dental Receptionist to serve as the face of our practice. This role is ideal for individuals who thrive in fast-paced environments, enjoy multitasking, and take pride in delivering exceptional patient experiences. Recent graduates are welcome to apply!

Position Type: Full-Time

Schedule: Monday - Friday
Office Hours:

• Monday-Thursday: 8:30 AM - 5:00 PM

• Friday: 8:30 AM - 1:00 PM

Key Responsibilities

Front Office & Patient Experience

• Greet all patients warmly with a professional, caring attitude

• Serve as the first point of contact for patients, both in person and over the phone

• Manage new patient intake, including sending, collecting, and updating new patient forms and medical histories

• Compile and organize initial patient charts

• Notify the insurance coordinator when new patient charts are completed so insurance can be added to the family file

• Ensure new patients are properly scheduled and informed of their appointments

• Alert the back office immediately upon patient arrival to maintain smooth patient flow

• Proactively troubleshoot delays and help keep patient wait times under 10 minutes whenever possible

• Take new patient profile photos

• Ensure emergency patients are offered immediate attention whenever possible

• Maintain a clean, welcoming, and organized reception area

Appointment Coordination & Scheduling

• Send appointment confirmation messages via Modento

• Send new patient forms to patients who have not completed them before their appointment

• Call to confirm all unconfirmed appointments for the following day

• Follow up with no-show patients within 10 minutes of their missed appointment and assist with rescheduling

• Maintain and utilize a short-notice call list to fill canceled appointments

• Document unreachable no-shows on a Broken Appointment Form for follow-up

• Keep the appointment schedule full and support office production goals

Administrative & Office Support

• Maintain a referral log and ensure referring patients receive thank-you letters

• Coordinate lab case pickups, check in lab cases, and update appointment notes accordingly

• Order office supplies, toiletries, appointment cards, and business cards for new and existing team members

• Coordinate office décor for seasonal and holiday events

• Arrange and pick up lunch for Tuesday's office meetings

• Handle bank visits for office deposits

• Procure distilled water and other essential supplies as needed

• Organize and coordinate staff celebrations, including birthdays and work anniversaries, and arrange cakes and gifts

Qualifications & Skills

• Experience in a fast-paced office environment with high-volume phone calls

• Intense multitasking and organizational skills

• Excellent verbal and written communication skills

• Professional, positive, and patient-focused demeanor

• Dentrix software experience preferred

• Bilingual preferred (not required)

Benefits & Perks

• Monthly bonus opportunities

• Medical, dental, vision, and life insurance

• PTO and paid holidays
• 401(k) options

Additional Information

This job description provides an overview of the primary responsibilities. Additional duties may be assigned, including collaboration and liaison work with our marketing team.

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