• Schedule: Full-time
• Days/Hours: 4 days per week, 10-hour shifts (6:45 AM - 5:15 PM)
• Pay Range: $20.00/hour
• Benefits: Medical, dental, vision, and life insurance, PTO and paid holidays, 401(k) options, and more

• Represent The Smile Lodge in a professional, enthusiastic, and welcoming manner at all times
• Answer phone calls using provided scripts to ensure consistency, professionalism, and a positive patient experience
• Ensure phone calls are answered promptly, meeting the goal of 90 calls per 10-hour shift, thereby minimizing the need for rollover to voicemail
• Direct patients, visitors, and callers to the appropriate team members or departments
• Maintain accurate documentation by utilizing email templates, quick paste notes, auto-notes, and other communication tools
• Complete all daily tasks assigned through the OA Task List for each workstation
• Demonstrate strong attention to detail and follow tasks through to completion

• Greet patients and their legal guardians in a warm and welcoming manner
• Verify and update patient contact and insurance information at check-in
• Collect out-of-pocket payments and establish appropriate payment plans when needed
• Direct patients to the appropriate waiting area
• Complete all required notes and documentation accurately and promptly
• Answer incoming phone calls in accordance with The Smile Lodge's scripting and standards

• Accurately check out patient appointments, including:
• Creating insurance claims
• Reviewing future appointment needs
• Reviewing treatment plans and out-of-pocket costs
• Completing required notes and documentation
• Consistently and accurately collect patient responsibility portions when applicable
• Schedule future appointments in accordance with all scheduling guidelines, including insurance frequency, patient due dates, and dental templates
• Review and verify “check me” appointments checked out by another teammate to ensure accuracy and completeness
• Answer incoming phone calls in accordance with The Smile Lodge's scripting and standards

• Ensure workstations are clean, organized, and well-stocked with the necessary supplies
• Embody The Smile Lodge standards by:
• Being a great teammate
• Performing job duties with excellence
• Delivering a consistently excellent patient experience
• Showing up reliably and prepared
• Complete special projects as assigned by OATLs or the Director of Operations

• No prior education or experience required
• Previous experience in a dental or medical office is a plus, but not required

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