Essential Primary Duties & Functions

• Oversee, support, and train administrative front office team members
• Ensure front office protocols are followed for scheduling, financial discussions, patient communication, recare, reactivation, accounts receivable, and insurance
• Maintain HIPAA best practices and required certification
• Manage financial agreements, accounts receivable, statements, collections, and patient follow-up
• Complete patient checkout, including collecting payments, scheduling future visits, verifying provider information, and submitting insurance documentation
• Monitor provider schedules to support production goals, same-day treatment opportunities, and major openings

Essential Secondary Duties & Functions

• Support patient treatment reactivation efforts
• Assist with inbound calls related to scheduling, accounts, insurance, billing, and new patients
• Oversee insurance verification, payment posting, and insurance-related processes
• Monitor patient emails and messaging systems and respond appropriately
• Monitor patient reviews and support internal and external marketing efforts
• Track new patient referral sources in the practice management system
• Complete end-of-day and end-of-month processes and provide reports as needed